Considering launching a managed IT services business? Understanding the initial financial outlay is paramount, with startup costs typically ranging from $5,000 to $50,000+ depending on your service scope and infrastructure needs. Curious about the specific expenses involved in building a robust IT service operation? Explore the essential components and financial planning required to get your venture off the ground by reviewing our comprehensive Managed IT Services Financial Model.
Startup Costs to Open a Business Idea
The following table outlines the estimated startup costs for launching a managed IT services business. These figures represent a range and can vary based on specific business models, location, and the scale of operations. Careful consideration of each category is essential for accurate financial planning.
| # | Expense | Min | Max |
|---|---|---|---|
| 1 | Software And Tools Investment | $5,000 | $20,000 |
| 2 | Employee Salary Expenses | $60,000 | $150,000+ |
| 3 | Marketing Budget | $5,000 | $20,000 |
| 4 | Legal And Registration Fees | $1,000 | $5,000 |
| 5 | Insurance Costs | $1,500 | $5,000 |
| 6 | Office Space Costs | $0 | $3,000+ |
| 7 | Licensing And Certification Costs | $500 | $3,000 |
| Total | $73,000 | $206,000+ |
How Much Does It Cost To Open Managed IT Services?
The initial investment for launching a Managed IT Services business, like Apex IT Solutions, can vary quite a bit. Generally, you're looking at a range of $30,000 to $150,000 for a small to medium-sized operation. This figure heavily depends on how ambitious your initial client acquisition strategy is and the overall scope of services you plan to offer from day one.
For a more streamlined approach, a lean managed service provider startup budget might hover around $30,000 to $50,000. This lean model prioritizes essential software, basic equipment, and a remote-first operational setup to keep initial IT services business startup expenses down.
On the other hand, a more comprehensive setup, which might include securing a small office space, hiring multiple initial employees, and investing in robust marketing efforts, can easily push your IT services business startup expenses towards $100,000 to $150,000 or even more. A significant portion of this higher cost often goes towards the crucial task of acquiring your first clients for an MSP.
Breakdown of Managed IT Services Business Startup Costs
- Technology Infrastructure: Typically accounts for 20-30% of the total startup budget. This includes the necessary software, hardware, and network tools to deliver services.
- Initial Staffing and Salaries: Often represents the largest chunk, ranging from 30-40%. This covers salaries for your core team, including IT technicians and support staff.
- Marketing and Legal Fees: Usually falls between 15-25%. This covers branding, advertising, website development, and essential legal registrations and compliance.
Understanding where your initial capital is allocated is key. For instance, investing in robust managed services pricing models and the right software and tools for an MSP startup is critical for long-term managed services profitability. Many new providers find that the cost of acquiring first clients for an MSP can be a substantial, and sometimes underestimated, part of their initial investment, as detailed in resources like how to open a managed IT services business.
How Much Capital Typically Needed Open Managed IT Services From Scratch?
Launching a Managed IT Services business from the ground up generally requires an initial capital investment ranging from $50,000 to $200,000. This range is designed to cover operational expenses for the first 6 to 12 months, a critical period before the business consistently generates recurring revenue. This funding is essential to establish a solid foundation for your IT services business startup expenses.
The initial capital is allocated across several key areas necessary for an IT support company. These include acquiring essential software licenses, purchasing initial hardware, implementing marketing campaigns to attract clients, and ensuring sufficient working capital to cover employee salaries and other operational overhead. Understanding where these startup funds go is crucial for effective financial planning.
Essential Startup Expenses for an IT Support Company
- Software Licenses: Core Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) software are vital. For example, a new MSP might need $10,000-$20,000 annually for these licenses.
- Hardware: This includes computers, servers, networking equipment, and diagnostic tools.
- Marketing and Sales: Budget for website development, online advertising, and sales collateral to acquire your first clients for an MSP. A typical marketing budget for a new managed IT services company can range from $5,000 to $15,000 per month initially.
- Working Capital: This covers salaries, rent (if applicable), utilities, and insurance for the initial months. Employee salary expenses for an IT startup can represent a significant portion of overhead.
- Legal and Registration Fees: Costs associated with business registration, obtaining necessary permits, and legal consultations.
- Insurance: Professional liability (E&O), general liability, and cyber liability insurance are crucial. Insurance costs for a managed IT services company can range from $3,000 to $10,000 annually depending on coverage.
Securing the necessary funding for a new Managed IT Services company often involves a combination of personal savings, approaching banks for small business loans, or seeking investment from angel investors. Banks typically require a detailed IT business plan with thorough financial projections, including realistic managed IT services profitability forecasts and a clear understanding of the cost to start a managed IT company, to approve loans.
Can You Open Managed IT Services With Minimal Startup Costs?
Yes, it's absolutely possible to launch a Managed IT Services business with surprisingly low initial investment. For aspiring entrepreneurs looking to start lean, the managed IT services startup costs can potentially range from $10,000 to $25,000. This is achievable when operating as a solopreneur or a very small, agile team. The key is to leverage remote work capabilities and utilize readily available cloud-based tools, significantly reducing the need for substantial upfront capital.
To minimize your IT services business startup expenses, a smart strategy is to focus on organic client acquisition. Building a strong personal network and actively engaging in referral marketing can drastically cut down your initial marketing budget. For a new managed IT services company, this means prioritizing word-of-mouth and client satisfaction to drive growth, rather than expensive advertising campaigns.
This lean startup approach often means foregoing the immediate expense of a physical office space. By operating remotely, you can eliminate office space costs for a managed IT services business entirely in the initial phase. Instead, you'll rely on affordable cloud-based software subscriptions for essential functions like customer relationship management (CRM), ticketing systems, and remote monitoring and management (RMM) tools, which offer flexibility and scalability without large upfront investments.
A crucial element in keeping the initial investment for an IT startup at a minimum is managing employee salary expenses. Consider outsourcing specialized tasks like advanced cybersecurity or complex network design initially. Alternatively, starting with a single, highly skilled individual who can wear multiple hats, perhaps even the founder themselves, keeps payroll costs low. This mirrors the lean operational models seen in successful early-stage IT support companies.
Key Strategies for Minimizing Managed IT Services Startup Costs
- Leverage Personal Network: Focus initial client acquisition efforts on your existing contacts and professional relationships. This is often the most cost-effective way to secure your first few clients for an IT services business.
- Embrace Remote Operations: Eliminate the need for office space costs by working from a home office or co-working spaces as needed. This can save thousands in rent, utilities, and office setup.
- Utilize Cloud-Based Tools: Opt for Software-as-a-Service (SaaS) solutions for RMM, ticketing, accounting, and project management. These typically have lower monthly fees compared to purchasing expensive on-premise software licenses. For example, many RMM tools suitable for small MSPs offer tiered pricing starting around $50-$100 per month per technician.
- Start Lean with Staffing: Begin as a solopreneur or with a very small, highly skilled team. Consider hiring contractors for specialized tasks rather than full-time employees initially to manage salary expenses for an IT startup.
- Prioritize Essential Certifications: While certifications are important, focus on those most critical for your initial service offerings. Some core certifications might cost a few hundred dollars, while comprehensive bundles can run into thousands.
When considering the cost to start a managed IT company, remember that essential software and tools are a significant part of the initial investment. A basic RMM tool, a helpdesk ticketing system, and potentially remote access software are crucial. For instance, a reputable RMM solution might cost around $5 to $15 per endpoint per month, while a good ticketing system could be $20 to $50 per user per month. These recurring costs need to be factored into your managed service provider startup budget.
Legal and registration fees are unavoidable startup expenses for an IT business. Registering your business name, obtaining necessary local or state licenses, and setting up a business bank account will typically cost a few hundred dollars. Consulting with a legal professional to draft client contracts and service level agreements (SLAs) is highly recommended to protect your business, though this can add $500 to $2,000 or more depending on complexity.
Insurance is another critical component of your managed IT services startup costs. Professional liability insurance (also known as Errors & Omissions or E&O) and cyber liability insurance are vital for an IT support company. Premiums can vary widely, but budgeting $50 to $200 per month for basic coverage is a reasonable starting point, with more comprehensive policies costing significantly more.
What Are The Average Startup Costs For A Managed IT Services Business?
The average startup costs for a managed IT services business, like Apex IT Solutions, generally fall between $50,000 and $150,000. This range reflects significant variations based on the scale of operations, the specific suite of services offered, and the intended target market. Understanding these initial investment requirements is crucial for any aspiring managed service provider (MSP).
A substantial portion of the initial capital required for a managed IT services firm is allocated to essential software and tools. These are the backbone of delivering proactive, efficient IT support. For instance, a robust Remote Monitoring and Management (RMM) platform can cost anywhere from $50 to $150 per technician per month, and professional services automation (PSA) tools often range from $30 to $80 per user per month. Therefore, investing in these systems early on is a significant part of the managed IT services startup costs.
Breakdown of Managed IT Services Business Startup Costs
- Software and Tools: RMM, PSA, antivirus, backup solutions, cybersecurity software. Estimated $5,000 - $20,000+ initially, depending on vendor and scale.
- Hardware: Business computers, servers (if offering in-house hosting or lab environments), networking equipment. Budget around $3,000 - $10,000.
- Legal and Registration Fees: Business formation, licenses, permits, trademark. Typically $500 - $2,500.
- Insurance: General liability, professional liability (E&O), cyber liability insurance. Expect to pay $1,000 - $5,000+ annually.
- Marketing and Sales: Website development, initial advertising, CRM software, lead generation. Allocate $2,000 - $10,000 for the first few months.
- Office Space (Optional): Rent, utilities, furniture, internet. If not home-based, budget $1,000 - $5,000+ per month. Many startups begin home-based to minimize this.
- Salaries and Benefits: For initial hires (e.g., technicians, sales). This can be a significant ongoing cost, but initial setup might include $10,000 - $30,000 for onboarding and initial payroll.
- Contingency Fund: Unforeseen expenses. It's wise to set aside 10-20% of your total estimated startup costs.
The cost of acquiring the first clients for an MSP is a critical factor in the initial investment. Marketing efforts, sales training, and potentially introductory offers can add up. A realistic marketing budget for a new managed IT services company in its first year might range from 10% to 20% of projected revenue. For a business aiming for $100,000 in its first year, this could mean an initial marketing spend of $10,000 to $20,000.
Funding options for a new managed IT services business can include personal savings, loans from financial institutions, or investments from angel investors or venture capitalists. For instance, the Small Business Administration (SBA) offers loan programs that can help cover startup costs for IT services businesses, often requiring a personal investment of at least 10-30% of the total project cost.
Licensing and certification costs for managed IT services are also essential to factor into the startup budget. While not always mandatory, certifications like CompTIA A+, Network+, Security+, or vendor-specific certifications can increase credibility and capability. The cost for individual certifications can range from $100 to $500, with some advanced certifications costing more. Building a skilled team with these credentials is an investment in service quality.
How Much Capital Is Needed To Start An MSP?
Starting a Managed IT Services (MSP) business, like Apex IT Solutions, requires a solid financial foundation. Generally, you'll need between $50,000 and $200,000 to cover the essential startup expenses and initial operational costs for the first year. This range accounts for technology investments, marketing efforts, and establishing a client base.
Essential Startup Expenses for a Managed IT Services Company
The initial investment for an MSP encompasses several key areas. Understanding these components is crucial for creating a realistic managed service provider startup budget. Many new MSPs find that the most significant initial investment is in the software and tools required to deliver their services effectively.
Breakdown of Managed IT Services Business Startup Costs:
- Technology Stack: This includes Remote Monitoring and Management (RMM) tools, Professional Services Automation (PSA) software, cybersecurity platforms, and backup solutions. The cost can range from $5,000 to $25,000 annually, depending on the vendor and features.
- Salaries and Personnel: For a small team, initial salaries can represent a substantial portion of the startup budget. A new IT support company might budget $40,000 to $80,000 per employee for the first year, covering salaries, benefits, and taxes.
- Marketing and Sales: Acquiring the first clients for an MSP is vital. Allocating 10-20% of your initial budget for marketing, lead generation, and sales efforts is recommended. This could be $5,000 to $20,000 for the first year.
- Legal and Administrative Fees: This covers business registration, licenses, permits, and initial legal consultations. Expect costs to be around $1,000 to $5,000.
- Insurance: Essential policies like General Liability, Professional Liability (Errors & Omissions), and Cyber Liability insurance are critical. Premiums can range from $2,000 to $10,000 annually.
Software and Tools Investment for an MSP Startup
The backbone of any managed IT services business is its technology. Essential software includes RMM tools for remote device management and monitoring, PSA systems for ticketing, billing, and client management, and robust cybersecurity solutions. For example, a comprehensive RMM and PSA suite can cost anywhere from $50 to $150 per technician per month, depending on the features and number of endpoints managed. Investing in these tools early on can significantly impact managed services profitability.
Employee Salary Expenses for an IT Startup
Hiring skilled IT professionals is a significant cost. A starting IT technician might command a salary between $45,000 and $70,000 per year, plus benefits and payroll taxes, which can add another 20-30% to the base salary. This means a team of two technicians could incur annual personnel costs of $108,000 to $182,000, making employee salary expenses a primary driver of the managed service provider startup budget.
Marketing Budget for a New Managed IT Services Company
To effectively reach small and medium-sized businesses (SMBs), a dedicated marketing budget is necessary. For a new managed IT services company, this budget should cover website development, search engine optimization (SEO), paid advertising (like Google Ads), content creation, and potentially networking events. A reasonable marketing budget for the first year might be between $5,000 and $15,000, with a focus on lead generation to acquire those crucial first clients. This is a key factor in the cost to start a managed IT company.
Office Space Costs for a Managed IT Services Business
While many MSPs can start remotely, some may opt for a small office space. This can include rent, utilities, internet, and basic office furniture. For a modest office, expect to budget $1,000 to $3,000 per month. However, many successful MSPs, including those featured on platforms discussing managed IT services profitability, have demonstrated that a fully remote setup can significantly reduce these overheads, allowing more capital to be directed towards client acquisition and service delivery.
Licensing and Certification Costs for Managed IT Services
While specific licensing varies by region and service offerings, obtaining relevant certifications can enhance credibility and marketability. For instance, certifications like CompTIA Network+, Security+, or vendor-specific certifications can cost between $200 and $500 per exam. While not always mandatory at launch, investing in professional development and certifications can be a wise long-term strategy for an IT support company.
Software And Tools Investment For An MSP Startup
Launching a Managed IT Services (MSP) business, like Apex IT Solutions, requires a significant investment in the right software and tools. This is often one of the largest components of the initial capital required for a managed IT services firm. For essential platforms, expect to allocate between $5,000 to $20,000 annually. This figure covers the core technologies that enable you to deliver services effectively and efficiently.
The foundational software for any managed IT services startup includes Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) platforms. Cybersecurity solutions are also non-negotiable. Popular and robust options such as ConnectWise or Datto can range from $500 to $1,500 per month. This cost typically depends on the number of users or endpoints you plan to manage, as well as the specific features and integrations you require.
Essential MSP Software Categories
- Remote Monitoring and Management (RMM): For proactive oversight of client systems.
- Professional Services Automation (PSA): To manage client relationships, billing, and project workflows.
- Cybersecurity Solutions: Including endpoint protection, firewalls, and threat detection.
- Backup and Disaster Recovery (BDR): To ensure business continuity for clients.
- Ticketing Systems: For efficient issue tracking and resolution.
- Network Monitoring Software: To maintain network health and performance.
Beyond these core components, a comprehensive managed services provider startup budget should also account for additional tools. These might include specialized backup and disaster recovery solutions, integrated ticketing systems for streamlined support, and advanced network monitoring software. These contribute to the typical overhead for a managed IT services startup, ensuring you can offer a complete suite of services. Many of these critical tools have initial setup fees or require annual licenses, and their pricing is often tiered based on the number of endpoints or users managed, directly impacting your initial investment managed IT.
Employee Salary Expenses For An IT Startup
When starting a Managed IT Services business like Apex IT Solutions, employee salaries are a significant portion of your initial investment. These costs can range from 30-40% of your total startup expenses.
For a small team, you might be looking at annual salary expenses anywhere from $60,000 to over $150,000. This is a crucial factor in your managed service provider startup budget.
Consider the roles needed. A single experienced IT technician in the United States could earn between $60,000 and $90,000 annually. Similarly, a sales professional might expect a base salary of $50,000 to $80,000, often with added commission structures.
While a founder might initially juggle multiple responsibilities to minimize the cost to start a managed IT company, growth inevitably means hiring. This makes employee salary expenses a key consideration for any IT services business startup.
Additional Employee Costs
- Beyond base salaries, remember that benefits, payroll taxes, and training add an estimated 20-30% on top of what you pay your staff. These are often overlooked, but are critical hidden costs of starting an IT support company.
Marketing Budget For A New Managed IT Services Company
Launching a Managed IT Services company like Apex IT Solutions requires a strategic marketing investment. For the first year, expect to allocate between $5,000 and $20,000. This budget is crucial for building initial brand awareness and attracting your first clients, which is fundamental for achieving managed services profitability.
This foundational marketing budget typically covers several key areas. A significant portion will go towards developing a professional online presence. This includes website development, which can range from $2,000 to $10,000. Beyond the website, you'll invest in Search Engine Optimization (SEO) to ensure potential clients find you, content marketing to establish expertise, and potentially targeted digital advertising campaigns. These digital ads might cost between $500 and $2,000 per month.
Beyond digital efforts, consider traditional and local marketing strategies. Networking events are vital for building relationships in the small business IT setup sector. Local sponsorships can increase visibility within your community. Direct mail campaigns can also be effective for reaching specific business demographics. The costs for these initiatives can vary widely, from a few hundred dollars for a single event to several thousand for ongoing sponsorships or mailers.
Key Marketing Investments for MSP Startups
- Website Development: $2,000 - $10,000 for a professional, conversion-focused site.
- SEO and Content Marketing: Ongoing investment to improve search rankings and attract organic traffic.
- Digital Advertising: Campaigns on platforms like Google Ads or LinkedIn, potentially costing $500 - $2,000 per month.
- Networking and Sponsorships: Budget for attending industry events and local business gatherings.
- Direct Mail: Targeted campaigns for local businesses, with costs dependent on volume and design.
It's important to understand that the cost of acquiring your initial clients for an MSP can be higher than subsequent client acquisition. This is because you are building trust and demonstrating the value of proactive, AI-enhanced IT support. Consistent marketing effort and clear communication of your unique selling proposition, such as transforming IT from a cost center to a strategic asset, are essential during this early phase.
Legal And Registration Fees For An IT Business
Starting a Managed IT Services business like Apex IT Solutions involves essential legal and registration costs to ensure everything is set up correctly from the start. These foundational expenses are crucial for legitimate operation and avoiding future complications.
The typical range for these legal and registration fees can vary, but you should generally expect to allocate between $1,000 and $5,000. This budget covers the core requirements for establishing your business entity, preparing necessary legal documents, and maintaining compliance with various regulations.
Key Legal and Registration Expenses:
- Business Formation Filing Fees: Costs for registering your business as an LLC or Corporation. These fees can range from $100 to $500, depending heavily on the state where you file.
- Employer Identification Number (EIN): Obtaining an EIN from the IRS is free, but it's a necessary step for tax purposes and hiring employees.
- State and Local Business Licenses: Securing the required licenses to operate legally in your specific city and state can incur additional fees.
- Legal Consultation for Contracts: Engaging an attorney to draft critical documents like service agreements, non-disclosure agreements (NDAs), and employee contracts. This is a significant but vital investment, potentially costing $1,500 to $4,000, and helps prevent costly disputes down the line.
- Compliance with Data Privacy Regulations: Depending on your client base and the data you handle, you may need to ensure compliance with regulations like HIPAA (for healthcare data) or GDPR (for EU citizen data). Establishing the framework for this compliance adds to initial legal costs.
Properly handling these legal and registration aspects is a fundamental part of your overall managed IT services startup costs. Investing here protects your business and builds a solid foundation for growth, directly impacting your IT services business startup expenses. Understanding these initial capital requirements is key to developing a realistic managed service provider startup budget.
Insurance Costs For A Managed IT Services Company
Protecting your Managed IT Services business, like Apex IT Solutions, from unforeseen events is paramount. Insurance is a non-negotiable part of the managed IT services startup costs. These policies are designed to cover potential liabilities that can arise from providing IT support and managing sensitive client data. Failing to secure adequate insurance can lead to significant financial distress or even business closure if a major claim occurs.
The average startup costs for an MSP will always include a budget for essential insurance. For a comprehensive suite of coverage, expect to allocate between $1,500 to $5,000 annually. This figure can fluctuate based on the specific coverage levels chosen, the size of your operation, and the perceived risk associated with your client base. It's a critical component of the cost to start managed IT company.
Several types of insurance are fundamental for any IT services business. These policies safeguard your company against a variety of risks inherent in the industry. Understanding these specific needs helps in accurately budgeting for your managed service provider startup budget.
Essential Insurance Policies for MSPs
- General Liability Insurance: Covers third-party bodily injury or property damage that might occur due to your business operations.
- Professional Liability Insurance (Errors & Omissions - E&O): This is crucial for IT service providers. It protects against claims of negligence, errors, or omissions in the professional services you render. For an MSP, this might cost between $700-$2,000 per year.
- Cyber Liability Insurance: Given the nature of handling client data, this policy is vital. It covers costs associated with data breaches, cyber-attacks, and privacy violations. This coverage typically ranges from $800-$3,000 annually, depending on policy limits and the scale of your business.
- Workers' Compensation Insurance: If you plan to hire employees, this insurance is mandatory in most regions. It covers medical expenses and lost wages for employees injured on the job. The cost varies significantly based on payroll size and state-specific regulations.
When calculating the initial investment managed IT requires, it's wise to get quotes from multiple insurance providers. This ensures you secure the best possible rates for the necessary coverage. Remember, these aren't just expenses; they are investments in the long-term stability and credibility of your managed IT services firm. Proper insurance is a cornerstone of a solid IT business plan, demonstrating to potential investors or lenders that you've proactively managed risk.
Office Space Costs For A Managed IT Services Business
When calculating the managed IT services startup costs, office space is a significant factor. The expense can vary dramatically, from virtually nothing to thousands of dollars monthly, depending on your chosen operational model. This initial investment is crucial for any IT services business startup expenses.
Many new Managed IT Services providers, or MSPs, choose to operate leanly from the outset to minimize their initial investment managed IT. This often means starting from a home office or utilizing virtual office solutions. These options are budget-friendly, typically costing between $0 to $500 per month, making them ideal for managing startup costs for a small managed IT services provider.
For those requiring a physical presence, leasing a small commercial space, perhaps 500 to 1,000 square feet, in a metropolitan area could range from $1,000 to $3,000 per month. This figure usually excludes utilities and any necessary build-out or renovation costs. This is a key part of the breakdown of managed IT services business startup costs.
Additional Office Setup Expenses
- Furnishing a new office space can add $2,000 to $5,000.
- Setting up reliable high-speed internet and network infrastructure might cost another $500 to $2,000.
- Minor renovations or aesthetic improvements to make the space functional could range from $1,000 to $3,000.
These additional expenses for furniture, internet setup, and minor renovations can add another $2,000 to $10,000 to the overall initial capital required for a managed IT services firm. Understanding these figures helps in creating a realistic managed service provider startup budget.
Licensing And Certification Costs For Managed IT Services
When starting a managed IT services business like Apex IT Solutions, investing in your team's expertise through licensing and certifications is crucial for building credibility and validating skills. These aren't just optional extras; they are foundational investments that directly impact your ability to secure clients and demonstrate competence. For instance, foundational certifications can range significantly in cost.
The initial expense for essential certifications can be managed, but it's an important part of your managed IT services startup costs. For example, common certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Azure Administrator Associate typically cost between $200 to $400 per exam. This price often doesn't include study materials, which can add another $100 to $300 per certification track.
Common Certification Costs Breakdown
- CompTIA A+ Exam: Approximately $239
- CompTIA Network+ Exam: Approximately $338
- CompTIA Security+ Exam: Approximately $370
- Microsoft Certified: Azure Administrator Associate Exam: Approximately $165
Beyond general IT certifications, specialized vendor-specific credentials can be more costly but offer deeper expertise in particular technologies. Certifications from vendors like Cisco, Fortinet, or VMware can range from $500 to $1,000 per exam or course. These specialized certifications are vital for offering advanced services and can be a significant differentiator, especially when you're looking to build out your service offerings as a managed service provider.
These costs represent an investment in human capital, not just an expense. By ensuring your team holds relevant certifications, you enhance your managed services profitability potential and clearly communicate your expertise to potential clients. This is an essential startup expense for any IT support company aiming for long-term success and client trust. For a business like Apex IT Solutions, showcasing certified staff is a key component of its strategy to position IT as a strategic asset.
